Frequently Asked Questions
How do I place an order?
Simply browse our online store at ronnaboa.com and add items to your cart. At checkout you can register an account or continue as a guest. If you prefer, you can also place orders by calling or WhatsApp messaging our sales team at 0246-777111. We’ll guide you through payment and delivery.
What payment methods are accepted?
We accept all major credit/debit cards (Visa, MasterCard) and all mobile money (e.g. MTN MoMo, Telecel Cash and AT Money). Cash-on-delivery is also available for your convenience, and all transactions are secured with 100% safe payment processes.
How long will delivery take?
We aim to ship your order promptly and even offer free delivery on orders above GHS 2,000. While we do our best to deliver quickly, we do not guarantee exact delivery dates, as delays can happen beyond our control. If you have any concern about your delivery, our 24/7 customer support team is ready to help.
What is your return or exchange policy?
We want you to be happy with your purchase. You can return or exchange any item within 30 days of delivery. We believe in easy returns – simply send the item back in its original condition and we’ll process a replacement or refund (no questions asked). Please note that some products (like opened appliances) may be subject to standard return conditions.
Do products have a warranty?
Yes – all our electronics are 100% original and come with the manufacturer’s official warranty. For example, most mobile phones include about 12–13 months of warranty, many home appliances have 1 year, and TVs often have up to 2 years. (Exact warranty periods vary by product and brand.)
Do you offer installation services (DSTV, GOTV, TV mounting, solar, etc.)?
Absolutely. Our team provides professional installation of DSTV/GOTV dishes and decoders, TV wall-mounting and setup, solar panel installations, and more. To book an installation, just call or WhatsApp 0246-777111 and let us know what you need. We’ll schedule a convenient time and our experts will handle the rest.
How can I use your WhatsApp catalog?
We maintain an up-to-date product catalog on WhatsApp for easy browsing. Simply save our number +233 24 677 7111 and send us a message requesting the catalog. We will reply with our current catalog items and prices, which you can scroll through or share. From there, you can place orders directly via WhatsApp as well.
Can I contact customer support?
Yes. We’re available 24/7 for any questions or help. You can email sales@ronnaboa.com or call/WhatsApp 0246-777111 anytime. Our friendly support staff can assist with orders, product questions, or any after-sales concerns.