Privacy Policy

Effective Date: 7th May, 2025

Last Updated: 7th May, 2025

At Ronnaboa Investments, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile application, and other services (collectively, the “Platform”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy.

1. Data Controller Information

Ronnaboa Investments is the data controller of your personal data under:

  • Ghana Data Protection Act, 2012 (Act 843)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA) (where applicable)

Contact Details:

Email: privacy@ronnaboa.com

Phone: +233 24 677 7000 

Address: Philippians 4 20 Electronics Hub, Madina U.N Road, Accra - Ghana.

2. Information We Collect

We may collect the following types of personal information:

​a. Information You Provide

    • Full name
    • Email address
    • Phone number
    • Delivery address
    • Payment details (e.g., mobile money, card)
    • Profile photo (if applicable)
    • Product reviews and feedback

​b. Automatically Collected Information

    • IP address
    • Device information
    • Browser type
    • Pages visited and time spent
    • Cookies and tracking data​

​c. Information from Third Parties

    • Payment processors
    • Delivery partners
    • Marketing service providers
    • Social media logins (if used)

3. How We Use Your Information

Your data is processed lawfully and fairly for the following purposes:

  • To create and manage your account
  • To process and deliver your orders
  • To communicate with you regarding your purchases or inquiries
  • To personalize your shopping experience
  • For marketing and promotional purposes (with your consent)
  • To comply with legal obligations
  • To improve the functionality and security of our Platform

4. Legal Basis for Processing (Under GDPR)

We process your personal data based on one or more of the following:

  • Consent (e.g., marketing emails)
  • Contractual necessity (e.g., fulfilling orders)
  • Legal obligation (e.g., tax compliance)
  • Legitimate interest (e.g., fraud prevention, service improvement)

5. Sharing of Personal Data

We do not sell your personal data. We may share your data with:

  • Service Providers (payment gateways, logistics companies)
  • Legal authorities, if required by law
  • Business partners (only with your consent)

All third parties are required to handle your data in accordance with this policy and applicable laws.

6. International Data Transfers

If your data is transferred outside Ghana (e.g., for cloud hosting), we ensure adequate safeguards are in place, such as standard contractual clauses or processing in jurisdictions with adequate protection levels.

7. Your Rights

You have the following rights under the Ghana Data Protection Act and GDPR:

  • Access – Know what data we hold about you
  • Correction – Request corrections to inaccurate data
  • Deletion – Request deletion of your data (right to be forgotten)
  • Objection – Object to certain types of processing
  • Portability – Request a copy of your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, please contact us at: privacy@ronnaboa.com

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes stated above
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements

When no longer needed, your data will be securely deleted or anonymized.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. You can control cookies through your browser settings. For more details, see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Role-based access control
  • Secure servers and firewalls
  • Regular security audits

However, no online system is completely secure, and we cannot guarantee absolute protection.

11. Children’s Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children without verifiable parental consent. If we learn that a child’s data has been collected, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or technological changes. You will be notified of significant updates via email or Platform notification. Continued use of the Platform after changes indicates your acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Privacy Officer – Ronnaboa Investments

Email: privacy@ronnaboa.com

Phone: +233 24 677 7000